Refund & Reprocessing Policy

Important — Please read

All payments to Better Listing Media are non-refundable. We do not issue cash refunds to original payment methods under any circumstance. Any approved remedy for a quality, billing, or service issue is delivered exclusively as platform credits, which can be applied to future orders on your account.

By creating an account, purchasing credits, subscribing to a plan, or placing an order with Better Listing Media you accept the terms of this policy. This policy is incorporated into and governed by our Terms of Service.

1. All payments are non-refundable — credits only

Every payment processed by Better Listing Media — including one-time charges, subscription renewals, top-up credit purchases, and add-on services — is final and non-refundable to the original payment method.

When we agree, in our sole discretion, to compensate you for an issue, the remedy is delivered as platform creditsadded to your account balance. Platform credits:

• have no monetary value
• are not redeemable for cash, check, wire, ACH, or any other transfer
• are not transferable to another account, user, or business
• do not accrue interest
• do not expire while your account is active and in good standing
• are forfeited if your account is terminated for a violation of our Terms of Service

This policy applies without regard to the type of edit purchased, the dollar amount of the order, the customer's payment method, the customer's account tenure, or any verbal or written representation by a Better Listing Media team member that conflicts with this policy. Only a written communication from a Better Listing Media officer that explicitly references and overrides this policy can authorize a cash refund.

2. The default remedy is free reprocessing

If a delivered image does not meet our published quality standard — visible AI artifacts, incorrect masking, broken inpainting, wrong preset applied, or another clearly defective output — we will reprocess that image at no additional charge.

To request a reprocess, open the order in your dashboard, select the affected image, and use the Request Reprocess action with a short note describing the defect. Reprocesses are typically completed within one hour. Reprocessing is the primary remedy for any quality issue.

3. Credit returns for unresolved quality issues

If reprocessing cannot produce a usable result — for example, because the source photo has a defect that no edit can correct, or our service genuinely fails after a reasonable number of attempts — we will return the credits that were charged for the affected image to your account balance.

Credit-return requests must be submitted in writing to support@betterlistingmedia.com within fourteen (14) days of the original delivery. Requests submitted after the 14-day window will not be considered. Credit returns are issued solely at Better Listing Media's discretion and the decision is final.

4. Subjective dissatisfaction is not a refund trigger

AI editing produces consistent, professional output, but creative preference is subjective. Disagreement with a color grade, composition choice, sky preset, twilight intensity, or any other stylistic outcome that falls within our published quality standard does not entitle you to a credit return or refund. Your remedies in these cases are: (a) request a reprocess with a different preset, or (b) re-order the image against your preferred preset at the standard per-image rate.

5. Subscription cancellations

You may cancel any active subscription from your account settings at any time. Cancellation stops future billing at the end of the then-current billing period. You retain access to all remaining credits and plan benefits through the date you have already paid for. We do not pro-rate, refund, or return credits for any portion of a billing period that has already started.

Failure to cancel before the next billing cycle results in a non-refundable renewal charge. Cancellation requests submitted after a renewal has processed do not entitle you to a refund of that renewal — they take effect at the end of the new billing period.

6. Annual and prepaid plans

Annual subscriptions and prepaid credit packs are billed upfront at the discounted rate stated on the pricing page. Annual and prepaid purchases are not refundable on a pro-rated, partial, or full basis once payment has been processed. You retain access to the plan's credits and benefits through the end of the paid term.

You may switch annual plans at any time; the unused portion of your current plan is converted to non-refundable platform credit applied to your new plan.

7. Duplicate charges and processing errors

If our billing system charges you twice for the same order due to a system error, contact support@betterlistingmedia.com with the order number and Stripe charge IDs. We will verify the duplicate and, once confirmed, credit your account for the duplicated amount. The remedy for a verified duplicate charge is platform credit; it is not a cash refund. Customers who require a cash reversal in this rare scenario must request it in writing and receive written approval from a Better Listing Media officer; such approval is granted at our sole discretion.

8. Unauthorized charges

If you believe a charge on your card was unauthorized, email support@betterlistingmedia.com before contacting your bank or card issuer. We will investigate promptly. If we confirm fraud or account compromise, we will lock the affected account and may issue a credit at our discretion. Initiating a bank chargeback before contacting us, or where Better Listing Media subsequently demonstrates that the charge was authorized, will result in account suspension and recovery of the disputed amount plus dispute fees (see Section 9).

9. Chargebacks

Filing a payment dispute, chargeback, or bank reversal with your card issuer or financial institution without first contacting support@betterlistingmedia.com and allowing us a reasonable opportunity to resolve the matter is a material breach of these terms. Improperly filed chargebacks, or chargebacks filed for services that Better Listing Media demonstrably delivered, will result in:

• immediate suspension of the disputing account
• permanent forfeiture of all remaining platform credits
• recovery of the disputed amount plus any chargeback or processor fees Better Listing Media incurs (currently $15–$25 per dispute)
• referral to a collections agency or small-claims court at our discretion
• permanent ban from future use of the Platform

10. Promotional, referral, and gift credits

Credits issued as part of a promotion, referral reward, signup bonus, or goodwill gesture (“promotional credits”) are never refundable to cash, even at Better Listing Media's discretion, and may carry an explicit expiration date noted at the time of issue. When a customer's account holds both promotional credits and paid credits, the system applies promotional credits first.

11. Statutory consumer protections

Nothing in this policy is intended to limit any statutory consumer right that you cannot lawfully waive in your jurisdiction. If you reside in a jurisdiction whose consumer-protection laws provide a non-waivable right of refund — for example, the EU “right of withdrawal” under Directive 2011/83/EU, certain U.S. state automatic-renewal laws, or California Civil Code §1689 — those laws apply only to the extent they are mandatory and non-waivable, and only with respect to portions of this policy that would otherwise violate them. The remainder of this policy continues in full force.

12. No modification by support communications

Email, chat, or phone communications with Better Listing Media customer support do not modify this policy. Statements about potential refunds made by support staff are not binding unless they explicitly reference this policy and are confirmed in writing by an officer of Better Listing Media LLC. Customers should rely solely on the terms published on this page.

13. Policy updates

We may update this policy at any time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Continued use of the Platform after the effective date of an updated policy constitutes your acceptance.

14. Contact

All refund, credit-return, or billing-dispute requests must be sent in writing to support@betterlistingmedia.com with your order number(s) and a description of the issue. We respond within one business day. Verbal requests are not actionable.